Online & Mobile Banking

You’ll need to delete your old mobile app first and then download the New Mobile App.

iOS users: Search Clean Energy Credit Union in the App Store.
Android users: Search Clean Energy Credit Union in Google Play.

You’ll need to delete your old mobile app first and then download the New Mobile App. Click on ENROLL to begin.

• iOS users: Search Clean Energy Credit Union in the App Store
• Android users: Search Clean Energy Credit Union in Google Play
• You can also enroll online.

Before you click on “ENROLL” make sure you have the following information ready:

• Your Clean Energy Credit Union member number

• Your Social Security Number (SSN) or Tax Identification Number (TIN)

• Your Date of Birth

NOTE: You can reuse your current username and password if they meet these requirements, though we strongly recommend updating them for better security.

• Username: Minimum 6 characters with at least 1 number and 1 letter (no special characters)
• Password: Minimum 12 characters with 1 uppercase letter, 1 lowercase letter, 1 number, and 1 special character

No! Once you enroll in the new online banking, you’re automatically enrolled in mobile banking as well. The same login credentials work for both platforms.

Yes! The password reset process is now simpler. Just click “Forgot Password” or “Need Login Help” on either the online or mobile banking login screen.

Please contact us immediately! You can send a secure message through online banking, email us or call 720-479-7900.

We design our digital upgrades to align with our commitment to environmental sustainability. Our core online banking platform does not utilize AI processing, allowing us to minimize our digital energy footprint while providing a smooth, secure banking experience for our members.

While AI has become widespread throughout the tech industry, we deliberately avoid integrating AI into our primary systems to conserve energy. Because third-party software providers across the industry increasingly build AI features into their software, some external partner tools may include AI capability beyond our direct control. However, we remain dedicated to selecting and managing our systems to maintain the lowest digital energy footprint possible.

Please check your browser’s pop-up settings. Several functions, including accessing eStatements, utilize pop-ups. Make sure pop-ups are enabled for our website.

Our vendors and software for online/mobile banking functionality are among the best in the credit union industry, and they work with hundreds of credit unions throughout the U.S. In addition to providing us with secure software platform, they also host our servers and keep them secure. In addition, regardless of which vendors and software we use for our online/mobile banking activities, all deposits in Clean Energy Credit Union are federally insured up to $250k per person and per organization.

For the security of your accounts and to help prevent unauthorized access, we disable online banking access for accounts that haven’t logged in within the past 6 months. To regain access, please re-register your account here or click “Register” in the online banking login menu.

Yes, you can access your accounts from any computer or mobile device. You can search for the app, “Clean Energy Credit Union,” on your app store.

If you only have a savings account, money market account, or Clean Energy CD, account statements are sent out at the beginning of each quarter. If you also have a checking account, any loan activity, or a CD that is maturing, statements will be sent out at the beginning of each month.

Sometimes the size of an electronic transfer or mobile check deposit will exceed our standard limits. To request an increase to your transfer or deposit limits, contact us at info@cleanenergycu.org or 720.479.7900.

With Card Hub, you can set your notifications to text, email, or push directly from the app when you want to be alerted about transactions. You can also dictate how, when, and where your card can be used.

Features include:

• Turn cards on and off instantly online or through your mobile device
• Limit spending to reach your budget goals
• Restrict the types of purchases made
• Receive alerts over certain dollar amounts or on every transaction
• Easily add card to your digital wallet.
• Access card credentials without needing your physical card.
• Turn your card on/off.
• Track spending.
• Track subscriptions and reoccurring payments.

In online banking or on our mobile app, get started by selecting “Add Card Alerts or Blocks” under the Card Controls tab in online banking. Choose “Set Declines and Alerts” next to the card you’d like to set alerts for. From there, choose which type of transaction you’d like to modify the settings for. You can set declines and alerts based on merchant type, location, and spend limits.

Because we are a federally chartered credit union, all deposits will be federally insured up to the allowable limits (e.g. up to $250k per person or per organization). This makes opening a deposit account or buying a “clean energy CD” far less risky than any other kind of investment in the clean energy sector. Furthermore, with low minimum investment thresholds, regular people—not just big financiers—will be able to leverage their dollars to support clean energy through safe, sound investments.

All deposits in Clean Energy Credit Union are insured by the National Credit Union Share Insurance Fund (NCUSIF). According to Wikipedia: “[The NCUSIF] is administered by the National Credit Union Administration (NCUA) for the purpose of providing deposit insurance to protect deposits of credit union members at insured institutions in the United States. It was created in 1970 shortly after the creation of the NCUA as an independent regulator of credit unions. The NCUSIF is funded completely by participating credit unions, and no taxpayer dollars have ever been used to bail out a credit union. The NCUSIF is backed by the full faith and credit of the United States government.”

No! All member numbers will remain the same.

No! All debit and credit cards will continue to work as expected. You don’t need to do anything with your cards.

Your direct deposits for payroll, pension, and Social Security will continue uninterrupted. No changes are needed.

No, you’ll need to recreate your account alerts in the new system. You can set up alerts from your account dashboard or through the More/Plus menus. Alerts can be sent via email or text message.

A: It depends on how your recurring payment was originally set up:

• Requires Re-establishment: If your recurring payment was set up within online banking—including external transfers from another financial institution or automated transfers from your internal savings or checking account to your loan—you will need to re-establish it in the new digital banking platform.
• No Action Needed: If your recurring loan payment was set up by Clean Energy CU during your loan closing, via direct payroll deduction or an external ACH payment originated directly by another financial institution, your payment will continue processing automatically without any action required.

Q: What steps should I take to ensure my payment is made on time?

A: Log into the new digital banking platform, navigate to the transfers/payments section, and verify your recurring schedule. If your existing setup was managed directly within online banking, simply re-enter your payment details and set your preferred recurring schedule.

Recurring and future-dated transfers will need to be re-established in the new system. Payments scheduled in the current system before September 21st will continue to process. After September 22nd, please set up your recurring transactions again in the new platform.

All of your existing Bill Pay payees, payment history, and account details will automatically transfer to the new system on September 22 without requiring any re-entry on your part. NOTE: Bill Pay will be temporarily unavailable starting Thursday, September 17 through Tuesday, September 22. During this maintenance window, you will be unable to schedule, modify, cancel, or manage any payments or payees, so please complete any necessary transactions before September 17.

Transfers set up through another FI’s do not need to be re-established as your CECU member/account numbers will remain the same.

Yes, all of your existing payees, payment history, and account details will automatically transfer to the new system on September 22 without requiring any re-entry on your part.

NOTE: To prepare for our platform upgrade, BillPay will be temporarily unavailable starting Thursday, September 17 through Tuesday, September 22. During this maintenance window, you will be unable to schedule, modify, cancel, or manage any payments or payees, so please complete any necessary transactions before September 17.

Yes! Your transaction history will be available in the new online banking system.

You can access and download your monthly statements through online banking and the mobile app. When you first register, you’ll have the option to enroll in eStatements and eNotices.