No! Once you enroll in the new online banking, you’re automatically enrolled in mobile banking as well. The same login credentials work for both platforms.

Yes! The password reset process is now simpler. Just click “Forgot Password” or “Need Login Help” on either the online or mobile banking login screen.

Please contact us immediately! You can send a secure message through online banking, email us or call 720-479-7900.

Please check your browser’s pop-up settings. Several functions, including accessing eStatements, utilize pop-ups. Make sure pop-ups are enabled for our website.

No, you’ll need to recreate your account alerts in the new system. You can set up alerts from your account dashboard or through the More/Plus menus. Alerts can be sent via email or text message.

No. Our upgraded digital banking experience does not utilize AI. While our underlying communications partner offers automated AI features, Clean Energy Credit Union has explicitly chosen not to contract for or integrate any AI tools into our platform.

Our priority has always been, and will continue to be, the human touch. We believe financial services are best handled through genuine human connection. When you reach out to us for support, you will always interact with a live, dedicated member service representative—not a chatbot or an automated algorithm.

No! All account numbers will remain the same.

No! All debit and credit cards will continue to work as expected. You don’t need to do anything with your cards.

Your direct deposits for payroll, pension, and Social Security will continue uninterrupted. No changes are needed.

No, you’ll need to recreate your account alerts in the new system. You can set up alerts from your account dashboard or through the More/Plus menus. Alerts can be sent via email or text message.

Recurring and future-dated transfers and bill payments will need to be re-established in the new system. Payments scheduled in the current system before [transition date] will continue to process. After [transition date], please set up your recurring transactions again in the new platform.

Bill Pay will have an improved interface with additional features! While the experience is enhanced, you’ll need to set up your payees again after the transition.

Mobile check deposit remains free and easy to use! You’ll notice an improved experience with better controls and easier check capturing.