Does the new online and mobile banking platform use Artificial Intelligence (AI)

No. Our upgraded digital banking experience does not utilize AI. While our underlying communications partner offers automated AI features, Clean Energy Credit Union has explicitly chosen not to contract for or integrate any AI tools into our platform.

Our priority has always been, and will continue to be, the human touch. We believe financial services are best handled through genuine human connection. When you reach out to us for support, you will always interact with a live, dedicated member service representative—not a chatbot or an automated algorithm.