How long does it take for a Customer to get pre-approved?

Most of the loan applications we receive are instantly pre-approved via the online portal’s underwriting algorithms. For any loans that aren’t instantly pre-approved, it is likely because the member included additional income on their loan application. The portal automatically flags applications with additional income for manual review by our underwriters. If the application needs to be manually reviewed, the time it takes for the loan to get to the pre-approval stage depends on how quickly our underwriters get the requested documents from the member. If your customer’s loan application is taking longer than expected to be pre-approved, please know that Clean Energy Credit Union is working diligently to find any way possible to pre-approve or even fully approve the loan. For any questions or concerns, you can reach our lending team via chat or phone: 720-479-7900.