New Mobile and Online Banking: Will I need to set up my recurring loan payment again after the digital banking update?

A: It depends on how your recurring payment was originally set up:

• Requires Re-establishment: If your recurring payment was set up within online banking—including external transfers from another financial institution or automated transfers from your internal savings or checking account to your loan—you will need to re-establish it in the new digital banking platform.
• No Action Needed: If your recurring loan payment was set up by Clean Energy CU during your loan closing, via direct payroll deduction or an external ACH payment originated directly by another financial institution, your payment will continue processing automatically without any action required.

Q: What steps should I take to ensure my payment is made on time?

A: Log into the new digital banking platform, navigate to the transfers/payments section, and verify your recurring schedule. If your existing setup was managed directly within online banking, simply re-enter your payment details and set your preferred recurring schedule.