New Online and Mobile Banking
What’s Changing? (And Why You’ll Love It)
We aren’t just giving our apps a fresh coat of paint. We are completely transforming how you interact with your money to make green banking effortless, transparent, and secure. This enhancement will provide you with an all-new, modern way to manage your money with improved features, enhanced security, and a seamless banking experience.
A Seamless, Modern Experience Across All Devices
Whether you are checking your balance on your smartphone or transferring funds from your desktop, you will experience a unified, intuitive, and lightning-fast interface.
- External Transfers: Easily send money from your [Credit Union Name] account to other financial institutions.
- Improved Bill Pay: Experience our redesigned bill pay system with enhanced features and a more intuitive interface.
- Mobile Check Deposit: Deposit checks with improved functionality and easier check capturing.
- Custom Account Alerts: Stay informed with customizable alerts sent via text or email for account activity and security notifications.
Quick-Access Coinstar Kiosk Locator
Ready to turn loose change into green savings? A new, dedicated dashboard button will make it incredibly simple to find nearby Coinstar locations and deposit cash directly into your checking account.
Enhanced Security & Peace of Mind
Your financial security is our top priority. The new platform introduces advanced multi-factor authentication (MFA) and biometric login capabilities (like FaceID and fingerprint scanning) to keep your accounts and data heavily protected.
Free Credit Score Monitoring
Gain instant access to real-time credit score tracking, personalized tips, and actionable financial insights designed to help you reach your goals.
What’s Staying the Same
✓ Account Numbers
All account numbers remain unchanged.
✓ Debit & Credit Cards
Your cards will continue to work normally.
✓ Direct Deposits
Payroll, pension, and Social Security deposits are unaffected.
✓ Loan Payment Due Dates
All payment schedules remain the same.
✓ Automatic Transfers
Existing transfers will continue (though new recurring transfers should be set up in the new system after transition).
How do digital upgrades align with the credit union’s environmental mission?
We closely monitor the environmental impact of our operations, including the digital infrastructure and data center energy demands required to run modern banking services. By deliberately opting out of energy-intensive AI processing and focusing on streamlined, secure, human-driven communication tools, we aim to minimize our digital carbon footprint while still providing the smooth, modern banking experience our members deserve.
Roadmap to Launch: What You Need to Know
We want to make this transition as smooth as possible for you. Here is what to expect as we approach our early fall launch:
Keep Your Info Updated.
Log in to your current online banking portal and ensure your email address, phone number, and physical address are completely up to date. We will use this information to send you your new login credentials and secure verification codes.
Watch Your Inbox.
We will be sending out detailed, step-by-step guides on how to log in to the new platform for the first time.
Seamless Migration.
While your account balances, loan structures, and primary histories will migrate automatically, we always recommend downloading your recent eStatements for your personal records before a system upgrade.
Got Questions? We’ve Got Answers.
No! Once you enroll in the new online banking, you’re automatically enrolled in mobile banking as well. The same login credentials work for both platforms.
Yes! The password reset process is now simpler. Just click “Forgot Password” or “Need Login Help” on either the online or mobile banking login screen.
Please contact us immediately! You can send a secure message through online banking, email us or call 720-479-7900.
Please check your browser’s pop-up settings. Several functions, including accessing eStatements, utilize pop-ups. Make sure pop-ups are enabled for our website.
No. Our upgraded digital banking experience does not utilize AI. While our underlying communications partner offers automated AI features, Clean Energy Credit Union has explicitly chosen not to contract for or integrate any AI tools into our platform.
Our priority has always been, and will continue to be, the human touch. We believe financial services are best handled through genuine human connection. When you reach out to us for support, you will always interact with a live, dedicated member service representative—not a chatbot or an automated algorithm.
Your Accounts & Cards
No! All account numbers will remain the same.
No! All debit and credit cards will continue to work as expected. You don’t need to do anything with your cards.
Your direct deposits for payroll, pension, and Social Security will continue uninterrupted. No changes are needed.
No, you’ll need to recreate your account alerts in the new system. You can set up alerts from your account dashboard or through the More/Plus menus. Alerts can be sent via email or text message.
Transfers, Mobile Deposits & Payments
Recurring and future-dated transfers and bill payments will need to be re-established in the new system. Payments scheduled in the current system before [transition date] will continue to process. After [transition date], please set up your recurring transactions again in the new platform.
Bill Pay will have an improved interface with additional features! While the experience is enhanced, you’ll need to set up your payees again after the transition.
Mobile check deposit remains free and easy to use! You’ll notice an improved experience with better controls and easier check capturing.
Statements & History
Yes! Your transaction history will be available in the new online banking system.
You can access and download your monthly statements through online banking and the mobile app. When you first register, you’ll have the option to enroll in eStatements and eNotices.